Delivery Policy

1.WE SHIP ALL ITEMS FROM SELANGOR, MALAYSIA. UPON SHIPMENT, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION AND YOU CAN TRACK IT VIA http://poslaju.com.my/track-trace-v2/

  • WE ARE CLOSED ON SATURDAYS, SUNDAYS AND ON MALAYSIAN PUBLIC HOLIDAYS
  • SHIPPING MAY TAKE LONGER DURING SALE PERIODS, HOLIDAYS AND EXTREME WEATHER

2. ORDERS ABOVE RM400 ARE ENTITLED FOR FREE SHIPPING.

3. THERE IS NO RE-DELIVERY FEE. IF YOU ARE NOT AVAILABLE TO RECEIVE THE ORDER, OUR COURIER PARTNER WILL CONTACT YOU TO ARRANGE A RE-DELIVERY AT A SUITABLE TIME. IF OUR PARTNERS ARE UNABLE TO REACH YOU AFTER MULTIPLE ATTEMPTS, YOUR PACKAGE WILL BE RETURNED TO SEPHORA.MY WAREHOUSE IN SINGAPORE. SHOULD YOU FACE ANY PROBLEMS, PLEASE CONTACT US AT QISMIEBAE@GMAIL.COM

4. SHIPPING AND HANDLING CHARGES ARE AS BELOW:

LOCATION SHIPPING CHARGE
WEST MALAYSIA RM 9
EAST MALAYSIA RM 12

 

5. SALES MADE ARE FINAL AND NO REFUNDS ARE ACCEPTED.

6. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES DONE DURING SHIPMENT. NEVERTHELESS, WE WILL HELP ON YOUR PROCESS FOR REFUND CLAIMS WITH THE COURIER IN CHARGE.